Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • Use our Online GP Appointment System – Emis Patient Access
  • Phone us on 020 7609 3050, Monday to Friday from 8am to 6.30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

Use our Online GP Appointment System – Emis Patient Access

  • Phone us on 020 7609 3050, Monday to Friday from 8am to 6.30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
  • Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • Use your NHS account (through the NHS website or NHS App)
  • Using the GP online system – Emis Patient Access
  • Phone us on 020 7609 3050, Monday to Friday from 8am to 6.30pm

Please notify the practice at least 24 hrs if you can not attend for your appointment.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

If possible please try to telephone reception before 12pm if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Out of Hours care

When We Are Closed

Call 111 if you need medical assistance which cannot wait until the surgery re-opens or when you don’t know where to go to get the right treatment

Calls to 111 are free from landlines and mobiles

From 18.30 to 20.00 Monday to Friday and from 08.00 to 20.00 on Saturdays and Sundays your call be diverted to I:HUB  service . This service will provide you with medical care advice.

From 20:00 and 08:00  please call 111 or the OOH service: London Central & West Unscheduled Care Collaborative on 030 0033 9978

Call 999 or go to A&E only for life threatening injuries or illnesses. Chest pains, choking, blacking out, severe shortness of breath, sudden weakness on one side of the body and sudden difficulty with speech are all emergencies.