Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • Using your NHS account (through the NHS website or in the NHS App)
  • Using the GP online system: NHS APP

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also send us an email at [email protected]

We do NOT take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery020 7609 3050

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:
phone us and ask to speak to our pharmacists

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Medication for Fear of flying

Patients have come to our doctors and requested Benzodiazepines, such as Diazepam, to help them when they have a fear of flying or to help sleep on a long flight. Prescribing these sedative medications is no longer recommended for several reasons:

  • Even though emergencies with planes do not occur often, taking a medication like Diazepam can slow down your reaction time and awareness, which increases the risk of you not being able to react and save your life or escape quickly. This could also lead to you potentially risking others, by getting in their way or them helping you.
  • These medications can also be used to put you in an unnatural deep sleep, which can reduce your movement which can increase the risk of a blood clot (Deep vein thrombosis – DVT) in the legs or lungs. If you have a flight over 4 hours then this also can increase your risk. DVTs are serious and can be fatal.
  • Some patients find they can become aggressive or agitated after taking Diazepam or similar medications, where they usually wouldn’t. This can be dangerous for all passengers on board.
  • Diazepam and similar medications are illegal in certain countries and they could be confiscated or you may have issues with the local police.
  • It is important to inform your insurer about your health conditions and medications, if you fail to do so then this could leave the insurance invalid.

Below are some courses which use different techniques to overcome the fear of flying, some of these are run by airlines and have high success rates.

Fearless Flyer

Flying With Confidence

Flying Without Fear

The Camden and Islington based ICope also offers help to overcome a fear of flying. They are oart of the NHS Talking Therapies, they provide free and confidential support.